Hi Catherine! Thank you for your review. We are sorry to hear of your disappointment.
To see full affects, we recommend using the Poll Pad consistently for at least three weeks.
The way you have chosen to use it (across the brow band) is excellent for anxious horses and for calming purposes as it targets the GV24 point—a natural calming acupressure point.
Unfortunately, some bridles are built differently than others, so the fit may vary. Our recommendation would be to allow the ends of the Poll Pad to “hang off“ past the brow band which should allow the ends to sit just underneath the ears. That way, you will only have two pieces of Velcro on the brow band and it will not be quite so tightly fitting.
Hopefully, this tip will help you find a better fit. Best to you and your horses!
-The Benefab Team