Hi Taylor,
Thank you for reaching out with your feedback. Unfortunately, this is the first we are hearing from you about it. I am sorry to hear about your trouble, as we don't hear things like this very often. We manufacture our products out of quality fabrics and materials to avoid easy damage.
We offer an 18 month warranty on all items purchased new through Benefab or an authorized dealer and we stand behind that warranty, and our products, 100%. We encourage you to reach out to us to resolve this.